Diplomacy in a hierarchy – podcast

Tips for approaching a difficult conversation with a senior hospital colleague

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Podcast references

Agency for Healthcare Research and Quality. DESC Script. Pocket Guide: TeamSTEPPS. Team Strategies & Tools to Enhance Performance and Patient Safety. Updated January 2014; cited 14 December 2015.

Brown J, Lewis L, Ellis K, Stewart M, Freeman T, Kasperski J. Conflict on Interprofessional Primary Health Care Teams – Can It Be Resolved? J Interprof Care. 2011; 25(1):4–10.

Johnson H, Kimsey D. Patient Safety: Break the Silence. AORN J. 2012; 95(5):591–601.

Maguire P, Pitceathly C. Dealing with Strong Emotions and Difficult Personalities. In: Macdonald E, editor. Difficult Conversations in Medicine. Oxford: Oxford University Press; 2004.

Ridge R. Mastering Interest-Based Negotiations. Nurs Manage. 2015; 46(10):53–5.

Rowe L, Morris-Donovan B, Watts I. General Practice – A Safe Place: Tips and Tools. The Royal Australian College of General Practitioners; 2011.

Strange Khursandi D. When Bad Things Happen. In: Cyna A, Andrew M, Tan S, Smith A, editors. Handbook of Communication in Anaesthesia and Critical Care. Oxford: Oxford University Press; 2011. p. 143–55.

Taylor Coulter. Managing Conflict in the Workplace. Online source cited 11 November 2015.

Wachs S. Put Conflict Resolution Skills to Work. J Oncol Pract. 2008; 4(1):37–40.

Weller J, Thwaites J, Bhoopatkar H, Hazell W. Are Doctors Team Players, and Do They Need To Be? NZMJ. 2010; 123(1310):109–17.


Related resources

Contemplating competence & care in a crisis: considerations if asked to perform a new medical role. MDA National video, 2020.

Brudenell G. Effective conflict resolution to maintain healthy teams. Defence Update. MDA National; 2016.

Speak up to stop bad behaviour. MDA National; 2018.