Online Troubleshooting

 Chrome blocks pop-ups from its Privacy and security settings.

Open Chrome by clicking three dots (⋮) in the top-right then click Settings

• On the left, click Privacy and security.
• Click Site settings.
• Scroll down and click Pop-ups and redirects.
• Select Don’t allow sites to send pop-ups or use redirects (this is the blocking option).
• Close the tab—Chrome will automatically save your settings.

 Use Safari’s settings to block most pop-up windows on your Mac.

Open Safari and click Safari menu in the top left, then click Settings (or Preferences)

• Click the Websites tab at the top.
• On the left side, click Pop-up Windows.
• At the bottom, next to When visiting other websites, choose Block and Notify or Block from the drop-down list.
• Close the window—your change is saved automatically.

Edge has a built-in pop-up blocker you can switch on in its settings.

Open Edge and click the three dots (…) in the top-right, then click Settings

• In the left panel, click Cookies and site permissions (or Privacy, search, and services, and then Site permissions on some versions of Edge).
• Scroll down and click Pop-ups and redirects.
• Find the switch called Block (recommended).
• Make sure this switch is turned on (usually it shows as blue or to the right).

1. If your computer is unable to sync the time correctly, ensure your internet connection is active.
2. If you are traveling across time zones, manually update the time zone and check your system’s settings again.
3. For Windows, ensure that Windows Time service is running by searching for Services in the Start menu and checking the Windows Time service.

1. Clearing the cache will log you out of websites, so be sure you know your login credentials.
2. If clearing the cache does not solve issues, try restarting the browser or your computer.
3. For persistent browser issues, consider resetting the browser settings to default or updating the browser to the latest version.

1. Make sure your device’s software is up to date to ensure optimal performance, security, and compatibility with websites.
2. Regular software updates can address bugs, improve system stability, and include security patches.

1. Android Devices - Web performance on Android devices varies due to different manufacturers and hardware specifications. Older devices or those running outdated software may struggle with modern web technologies, leading to slower load times or compatibility issues. Keeping the device updated is key for better performance and compatibility
2. Apple Devices - While all Apple devices run iOS or iPadOS, older models may experience slower browsing due to hardware limitations or outdated software. Regular updates are essential for improved performance, security, and compatibility with modern websites.

1. Open Google Chrome.
2. Click the three vertical dots in the top-right corner and select More tools > Clear browsing data.
3. In the pop-up window, select the time range for which you want to clear data. To clear all cache, select All time.
4. Ensure that Cached images and files is selected (you can also select other data to clear, such as cookies, if desired).
5. Click Clear data.

1. Open Safari.
2. In the top menu, click on Safari > Preferences.
3. Go to the Advanced tab and check Show Develop menu in menu bar at the bottom.
4. Close the Preferences window, and from the top menu, click Develop > Empty Caches.

1. Open Microsoft Edge.
2. Click the three horizontal dots in the top-right corner and select Settings.
3. Scroll down and click Privacy, search, and services in the left-hand menu.
4. Under the Clear browsing data section, click Choose what to clear.
5. Select Cached images and files (and any other data you want to clear).
6. Choose the time range (e.g., All time) and click Clear now.

• To Set Date & Time:
1. Click the Apple menu in the top-left corner and select System Preferences.
2. Click Date & Time.
3. Click the lock icon in the bottom-left corner to make changes (you may need to enter your password).
4. In the Date & Time tab, select Set date and time automatically to sync with Apple’s time servers, or uncheck this option to set it manually.
5. Adjust the date and time if necessary and click Save.


• To Set the Time Zone:
1. In the same Date & Time window, click on the Time Zone tab.
2. Either check the box for Set time zone automatically using current location or manually select your time zone on the map.

• To Set Date & Time:
1. Right-click on the Date and Time display in the bottom-right corner of the screen (near the system tray).
2. Select Adjust date/time.
3. In the Date & Time settings window, toggle on Set time automatically to sync your PC’s clock with the time server. If you want to manually adjust, toggle off this setting and click Change under the "Set the date and time manually" section.
4. Adjust the date and time and click Change to confirm.


• To Set the Time Zone:
1. In the same Date & Time settings window, scroll down to Time zone.
2. Select the correct time zone from the dropdown menu.
3. If you want the system to automatically adjust to daylight saving time, toggle on Adjust for daylight saving time automatically.

1. Open Google Chrome.
2. Click the three vertical dots in the top-right corner of the browser window.
3. Hover over Help and select About Google Chrome.
4. Chrome will automatically check for updates. If an update is available, it will download and install.
5. Once the update is complete, click Relaunch to apply the changes.

1. Click the Apple menu in the top-left corner of your screen.
2. Select System Preferences.
3. Click Software Update.
4. If an update for Safari is available, it will appear here. Click Update Now to install it.
5. Once installed, Safari will be updated to the latest version.

1. Open Microsoft Edge.
2. Click the three horizontal dots in the top-right corner of the browser.
3. Hover over Help and feedback and select About Microsoft Edge.
4. Edge will automatically check for updates. If one is available, it will be downloaded and installed.
5. Once the update is finished, click Restart to complete the process.