Enhancing patient understanding – Online

How confident are you that your patients understand what you are communicating all of the time?

The Enhancing Patient Understanding: Health Literacy and Communication workshop is designed to assist Members to prevent misunderstandings and provide health care that supports patients who may struggle with interpreting and obtaining health information.

his online workshop delivered in a small and interactive virtual environment will:

  • Explore the warning signs and implications of limited health literacy and strategies to improve patient understanding
  • Assess your workplace systems to identify areas to enhance the health literacy environment to support patients with limited health literacy
  • Benefit doctors at all career stages.


Our Facilitator

Dr Frances Poliniak is an experienced General Practitioner who works as a rural and remote locum GP with extensive experience working in Aboriginal Medical Services. She has many years experience as a medical educator for RTOs and more recently for RACGP Rural and is a clinical teacher for the Remote Vocational Training Scheme. Frances holds a Bachelor of Medicine and Bachelor of Surgery (Honours), a Diploma from the Royal Australian and New Zealand College of Obstetrics and Gynaecology, a Masters in General Practice Psychiatry, and is a Fellow of the Royal Australian College of General Practitioners. Frances is passionate about lifelong medical education for all practitioners. She has a strong sense of social justice and a desire to contribute to “closing the gap” in Aboriginal and Torres Strait Islander health.


Places are limited.

Non-Members can participate for $297 (including GST) if space allows.

What our Members say about the workshop...

"Excellent presentation, examples, opportunity for interaction" VIC

"Currently part of a team now delivering patient-doctor comminication interface addressing all the issues discussed. Very exciting area of clinincal development." Prevocational doctor, WA

"A great session, very useful." General practitioner, VIC

Is this event not right for you?

  • Let us know your education preferences by completing our quick online survey
  • Prefer on-demand e-learning? Our CPD-recognised online activities are always available. Topics include prescribing opioids, medical documentation and consent challenges.

Event Information

Event Type: Workshop

Career Stages:

  • Medical Students
  • Doctors in Training
  • Doctors in Practice
  • Practice Managers and Owners
  • Others
  • Doctors in Specialist Training


Tuesday, 26 September 2023 5:30 PM - 7:00 PM


Online from the comfort of your computer – chrome browser recommended

Booking Information

Bookings Essential

Register now



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