'Diplomacy in a hierarchy' series

If you want to resolve conflict with more confidence and improve your approach to difficult discussions, the Diplomacy in a hierarchy resource series is for you.

Have you ever found yourself wondering how to broach a tough topic of conversation but felt daunted and unsure where to begin?

Repressed conflict can escalate, becoming harder to solve and adversely impacting team dynamics and patient care. Addressing conflict respectfully almost always improves a relationship. 

If you’ve been wondering whether or how to have a tough discussion with a co-worker, especially if they're senior to you, take the time to explore the Diplomacy in a hierarchy resources and build your skills in responding well to conflict at the outset.

Listen to the pre-webinar podcast
Play me ► to discover top tips for approaching a delicate conversation with a senior colleague
  • Duration 19 minutes
  • podcast references, including the DESC Script can be found here

Watch the on-demand webinar
Duration 44 minutes / Recorded live on 2 September 2020

Download and read the handouts mentioned during the webinar

Listen to the radio play

Play me ► for an illustration of how the advice and strategies explored in the pre-session podcast and webinar may be applied

  • Duration 8 minutes
  • How many tips can you find?

Explore related resources

 

The information in this webinar recording and related resources is provided as a guide only and MDA National accepts no responsibility for how it may apply to your personal situation.

General enquiries or comments relating to this webinar should be emailed to education@mdanational.com.au.

If you have a specific medico-legal query freecall 1800 011 255 or email peaceofmind@mdanational.com.au. This is a service for MDA National Members.