'Diplomacy in a hierarchy' series
If you're an early career doctor wanting to resolve conflict with more confidence and improve your approach to difficult discussions, the Diplomacy in a hierarchy resource series is for you.Have you ever found yourself wondering how to broach a tough topic of conversation but felt daunted and unsure where to begin?
Repressed conflict can escalate, becoming harder to solve and adversely impacting team dynamics and patient care. Addressing conflict respectfully almost always improves a relationship.
If you’ve been wondering whether or how to have a tough discussion with a co-worker, especially if they're senior to you, explore the Diplomacy in a hierarchy resources to build skills in responding well to conflict at the outset.
Listen to the pre-webinar podcast
Play me ► to discover top tips for approaching a delicate conversation with a senior colleague
- Duration 19 minutes
- Podcast references, including the DESC Script can be found here
Watch the on-demand webinar
Duration 44 minutes / Recorded live on 2 September 2020Download and read the handouts mentioned during the webinar
- Preparing for a difficult conversation with a senior colleague
- General principles and tips for during a difficult conversation
Listen to the radio play
Play me ► for an illustration of how the advice and strategies explored in the pre-session podcast and webinar may be applied
- Duration 8 minutes
- How many tips can you find?
Explore related resources
- Contemplating competence & care in a crisis: considerations if asked to perform a new medical role. MDA National video, 2020.
- Effective conflict resolution to maintain healthy teams. MDA National; 2016.
- Speak up to stop bad behaviour. MDA National; 2018.
- Good medical practice: a code of conduct for doctors in Australia. Medical Board of Australia; 2020.
The information in this webinar recording and related resources is provided as a guide only and MDA National accepts no responsibility for how it may apply to your personal situation.
General enquiries or comments relating to this webinar should be emailed to education@mdanational.com.au.
If you have a specific medico-legal query freecall 1800 011 255 or complete our Contact us form. This is a service for MDA National Members.
