Practice Managers

Practice Managers are often the backbone of medical practice operations. 

At MDA National, we understand that as a Practice Manager, you’re likely juggling operational excellence, customer service, team leadership and medico-legal risk – all in a day’s work. So we aim to support you with practical resources and risk management tools to help keep you, your doctors and practice staff up-to-date.

One of the best ways to protect your practice is to take out a Practice Indemnity Policy which will protect your practice entity and staff, in the event of a medico-legal matter, claim or complaint in relation to the healthcare services provided by the employees on behalf of the Practice. This Policy is different to, and complements, your doctors’ individual professional indemnity. 

What is my practice covered for?

Complement your own professional indemnity by protecting your practice and staff from a growing number of risks and scenarios.

Your MDA National Practice Indemnity Policy covers your practice entity and employees for a range of medico legal scenarios relating the the provision of healthcare services provided by the Practice.

      We will cover you for… Maximum limits and sublimits of indemnity* 
  • civil legal proceedings brought by patients (including legal costs)
  • civil proceedings alleging breach of privacy
  • civil liability claims arising out of your involvement in Clinical trials
  • civil liability arising out of notifiable conduct undertaken in good faith
  • the legal costs incurred for all of the above scenarios

A choice of a maximum limit of indemnity of $10million or $20 million#
  • Represent you and pay legal costs when you are investigated by a registration board
  • Pay costs you are ordered to pay with respect to covers for investigations and inquiries


  • Represent you and pay legal costs in certain employment disputes

  • Represent you and pay legal costs when you are defamed
$150,000 (with Excess of $20,000)
  • Defence costs to represent you for Competition, Consumer and Fair trading claims
  • Cover you for loss of documents

*Provided that the Maximum Limit of Indemnity is not exceeded.

#Limit of indemnity per claim is $5 million or $10 million depending on the maximum limit selected

For more information on our Practice Indemnity Policy, please refer to our Practice Policy Wording.


At MDA National, we offer competitive premiums and reductions for Practices with a majority of MDA National doctor Members. Practice indemnity does not have to be complex. We are here to help, so please contact us for more detail on 1800 011 255 or Or contact your local Business Development Specialists to arrange a personalised meeting to discuss your practice indemnity needs.

  • Practical Risk Management Tools – we offer a broad suite of risk management tools to support you to identify medico-legal risks and implement effective change for better outcomes.
  • Practice visits – your local Business Development Specialist is available to meet at your practice to discuss your medical indemnity needs at your convenience.
  • Support in Practice – our Support in Practice staff are available to visit you to provide practical risk management advice as part of the Support in Practice Program.
  • CPD-accredited education for MDA National Members from online resources to group sessions.
  • Live Well, Work Well activities to promote work-life balance in your practice. Create your own practice team and register for one of our upcoming fun-runs or help raise funds and awareness for key medical-related charities via our Corporate Social Responsibility Program.
  • Experienced advisers and claims managers – with broad medico-legal experience, and several with healthcare and legal qualifications.
  • On-site Education Sessions – MDA National aims to support our doctor Members by providing on-site education on request on topics like Online Communication and Telehealth.
  • Up to 20% off medical publications, reference and text books for you and your practice staff.
  • Corporate Social Responsibility – giving back to our community, including a Charity of Choice association with beyondblue to help support workplace mental health.
  • Local presence, national support with offices in NSW, QLD, SA, TAS, VIC and WA.