Experiencing aggression in the workplace is a challenge faced by many doctors and other healthcare workers. Consequences of experiencing challenging behaviour from patients or carers can have significant effects on individuals physical and mental wellbeing. This workshop is designed to equip Members to recognise signs of increasing agitation and defuse escalation of aggressive behaviour in the workplace.

This highly interactive workshop explores:

• factors which contribute to and trigger verbal and physical aggressive behaviour in patients
• practical and preventive workplace strategies to reduce the risk of angry behaviour
• strategies to de-escalate angry or aggressive behaviour

This workshop is complimentary for MDA National Members. Space permitting, others may register and attend for a fee.