Articles and Case Studies

Super Gonorrhoea Exposed on Social Media

07 Nov 2018

by Ms Nerissa Ferrie

Most medical professionals are familiar with social media and believe they know the potential pitfalls, both privately and professionally.

Every so often we come across a cautionary tale which demonstrates how far reaching social media can be, and how even the best consent process can fall at the last hurdle.

Case study

A young man presented to ED with severe burning during urination and penile discharge. He advised the ED registrar that he had recently returned from South East Asia, and was worried he had picked up a sexually transmitted infection after having unprotected sex. His symptoms were getting worse, and he was running out of excuses with his fiancé – who was unaware of the unwanted souvenir he had brought back from his holiday.

The ED registrar suspected ‘super gonorrhoea’ after reading about a recent case in the UK, so he called in the infectious disease team. The diagnosis of multi-drug resistant gonorrhoea was later confirmed and alternative antibiotic treatment eventually cured the patient. The registrar asked the patient if he could write up the case for a medical journal. The patient, feeling grateful and relieved, signed an authority for the registrar to publish the case on the proviso he wasn’t identifiable.

The registrar wrote an article with some of the infectious disease doctors, and was really pleased when the paper was published in a well-respected medical journal eight months later. The patient signed an additional authority at the request of the medical journal, and also gave consent for the registrar to be interviewed by a media outlet who showed interest in the story – as long as he (the patient) remained anonymous.

The registrar gave the interview. Although he referred to the patient as a backpacker, he felt he had protected the patient’s anonymity and hadn’t released any information that would identify him. The media outlet promoted the upcoming interview on their Facebook and Instagram pages.

The patient had of course told his mates that he had super gonorrhoea, which they all thought was hilarious. So when the media outlet publicised the interview with the tagline, “Young Aussie goes backpacking in South East Asia and returns with super gonorrhoea”, his mates couldn’t resist and started tagging him in the comments on Facebook.

speech bubble

By the time he became aware of the comments, his fiancé had seen the posts. She put two and two together, and gave “Johnno” his marching orders. The patient’s workmates saw the posts, as did members of his immediate family.

The patient contacted the registrar saying, “You told me I would be anonymous – this article has ruined my life. Everyone knows it was me!” The registrar was understandably shocked, never having intended for the patient’s identity to become public. The registrar apologised and contacted the media outlet who agreed to remove both the interview and the promo – but it was too late, the damage had been done.

Conclusion

In this case, it was the patient’s friends who effectively ‘outed’ him – not the registrar. But the registrar felt terrible nonetheless and quickly realised that in the age of social media, information can take on a life of its own.

Anonymity cannot always be guaranteed, because if a third party holds information disclosed by the patient, the de-identified information may be enough to complete the whole picture and disclose the patient’s identity.

Nerissa Ferrie
Medico-legal Adviser, MDA National

nerissa


See Dr Nikki Stamp's article: Social Media – Not Just a Social Platform.
Confidentiality and Privacy, Technology, Anaesthesia, Dermatology, Emergency Medicine, General Practice, Intensive Care Medicine, Obstetrics and Gynaecology, Ophthalmology, Pathology, Psychiatry, Radiology, Sports Medicine, Surgery, Physician, Geriatric Medicine, Cardiology, Plastic And Reconstructive Surgery, Radiation Oncology, Paediatrics, Independent Medical Assessor - IME
 

Library

How to Respond to a Complaint

Even a complaint that may seem trivial is important to the patient. MDA national Medico-legal Adviser and practicing GP, Dr Jane Deacon, discusses how to respond to a complaint.

Podcasts

11 Apr 2019

Top Tips and Medico-legal Mistakes Part 1

MDA National Executive Professional Services Manager and GP, Dr Sara Bird, explains how to be better prepared and avoid common medico-legal mistakes.

Podcasts

11 Apr 2019