Dealing With the Media
13 Jun 2014
Be aware of patient confidentiality
The most important issue for doctors to be aware of when responding to a media request is patient confidentiality. While patients and their families are at liberty to disclose their personal health information to the media, doctors cannot. You are bound at all times by your legal and professional duty of privacy and confidentiality.
Doctors cannot divulge information about any patient to a third party (unless they have specific permission from the patient, or the patient’s legal representative, to do so), or to even divulge whether the person is a patient. So while it may be tempting to respond to criticisms by a patient in the media about you and your hospital, unfortunately you are unable to do so. Similarly, you cannot inform the media whether a patient, including a “celebrity” or other high-profile patient, is even in the hospital, let alone discuss their condition and treatment.
So what can you do if you are contacted by a journalist?
If you receive a phone call from a journalist requesting a comment about a patient, or any other issue at your hospital:
- avoid attempting to provide an immediate response
- ask the journalist for the name of the program/publication they work for
- seek clarification of exactly what information the journalist is looking for
- identify the deadline for any response
- obtain the journalist’s name and contact details, e.g. phone number and/or e-mail.
It’s generally best to avoid simply responding with “no comment”. A better response would be along the lines of:
I’m sorry I can’t provide an immediate response. If you could provide me with your preferred contact details, a hospital representative or I can get back to you. When do you need a response by?
This will then provide you with an opportunity to have a discussion with your hospital’s administration or media officer to determine the best approach.
Tips for dealing with the media
Always remember you owe a duty of privacy and confidentiality to all your patients, including deceased patients.
- Avoid attempting to provide an immediate response.
- Obtain the journalist’s contact details, and clarify what information is being sought and the deadline.
- Ask to review any comments and/or articles before publication.
- Seek advice from your hospital and/or MDA National’s Medico-legal Advisory Service on 1800 011 255 before you proceed.
Dr Sara Bird
Manager, Medico-legal and Advisory Services
MDA National
Doctors Let's Talk: Get Yourself A Fricking GP
Get yourself a fricking GP stat! is a conversation with Dr Lam, 2019 RACGP National General Practitioner of the Year, rural GP and GP Anesthetics trainee, that explores the importance of finding your own GP as a Junior Doctor.
25 Oct 2022
Systematic efforts to reduce harms due to prescribed opioids – webinar recording
Efforts are underway across the healthcare system to reduce harms caused by pharmaceutical opioids. This 43-min recording of a live webinar, delivered 11 March 2021, is an opportunity for prescribers to check, and potentially improve, their contribution to these endeavours. Hear from an expert panel about recent opioid reforms by the Therapeutic Goods Administration and changes to the Pharmaceutical Benefits Scheme.
14 May 2021
Diplomacy in a hierarchy: tips for approaching a difficult conversation
Have you found yourself wondering how to broach a tough topic of conversation? It can be challenging to effectively navigate a disagreement with a co-worker, especially if they're 'above' you; however, it's vital for positive team dynamics and safe patient care. In this recording of a live webinar you'll have the opportunity to learn from colleagues' experiences around difficult discussions and hear from a diverse panel moderated by Dr Kiely Kim (medico-legal adviser and general practitioner). Recorded live on 2 September 2020.
05 Oct 2020
