What’s your career background?

My career started with defendant personal injury work for insurance companies. But I had always wanted to do medical law – so I did my specialist accreditation in 2000, completed my Master of Laws in 2005, and joined MDA National in the same year. Since then, I’ve been focused on managing medico-legal claims.

What led you to this type of role?

Both my parents are medical practitioners, so I guess that’s how my interest developed. I lived through their ups and downs and saw first-hand what doctors go through when things go wrong. I always hoped I would find a role where I could do something to make a difference, and help those who were focused on helping others.

What do you love about your work?

I really enjoy the level of contact we have with our doctors, and appreciate being able to help them through such difficult times in their lives. I get immense personal satisfaction when I’ve spoken to a doctor and they tell me a weight has been lifted off their shoulders. I go home on most days feeling I’ve really been able to make a difference to our doctors, and that’s incredibly rewarding.

What are your interests outside of work?

I love cooking, reading, and walking with my “fur child” Ellie. I’ve been researching in preparation for writing a book, with a lot of procrastinating! I have a fair bit of commitment outside of work and I volunteer for various activities. I’m on a number of law society committees and on the human research ethics committee at Concord hospital. I also lecture at the University of Notre Dame.

Do you have a favourite quote?

“Treat others as you wish to be treated” – that’s my guiding mantra.

If you could change one thing for doctors or the medical profession, what would it be?

I’d like to see equity in the approach of the courts and the complaints bodies, with less of a presumption that the doctor is at fault when a claim is made or a complication has been experienced.